Welcome to Charlotte Andrews Clothing

At Charlotte Andrews Clothing, we strive to provide the highest quality products and exceptional customer service. If for any reason you’re not satisfied with your purchase, we offer a flexible return policy.

Return Eligibility:

Items must be:

  1. Returned within 10 days of purchase.
  2. In original condition with tags attached.
  3. Not altered or worn.
  4. Accompanied by the original receipt.

Types of Returns:

  1. Exchange: Exchange for a different size, color, or style.
  2. Refund: Receive a full or partial refund to the original payment method.
  3. Store Credit: Receive store credit for future purchases.

Return Procedure:

  1. Contact our customer service team via phone +(234)9036629240 or email hello@charlotteandrewsaclothing.com.
  2. Provide order number, reason for return, and desired resolution.
  3. Receive return shipping instructions and RMA (Return Merchandise Authorization) number.
  4. Ship returned items to:

Charlotte Andrews Clothing Store
Returns Department
De Plazaville Shopping Complex, Allen, 199 Awolowo Rd, Ikeja

Refund Timeline:

Refunds will be processed within:

  1. 5-7 business days of receiving returned items.
  2. 10-14 business days for refunds to appear on credit card statements.

Exceptions:

  1. Final Sale items are non-returnable.
  2. Custom orders are non-returnable.
  3. Items damaged or altered by customer are non-returnable.

Contact Us:

For questions or concerns, please contact our customer service team:

Phone: +(234)9036629240
Email: hello@charlotteandrewsaclothing.com
Hours: Mon-Fri, 9am-6pm, Sat, 9:30am – 6:30pm GMT

Thank you for shopping at Charlotte Andrews Clothing.

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