Return Policy

At Charlotte Andrews Clothing, we strive to provide the highest quality products and exceptional customer service. If for any reason you’re not satisfied with your purchase, we offer a flexible return policy.

Return Eligibility:

Items must be:

1. Returned within 10 days of purchase.
2. In original condition with tags attached.
3. Not altered or worn.
4. Accompanied by the original receipt.

Types of Returns:

1. Exchange: Exchange for a different size, color, or style.
2. Refund: Receive a full or partial refund to the original payment method.
3. Store Credit: Receive store credit for future purchases.

Return Procedure:

1. Contact our customer service team via phone +(234)9036629240 or email hello@charlotteandrewsaclothing.com.
2. Provide order number, reason for return, and desired resolution.
3. Receive return shipping instructions and RMA (Return Merchandise Authorization) number.
4. Ship returned items to:

Charlotte Andrews Clothing Store
Returns Department
De Plazaville Shopping Complex, Allen, 199 Awolowo Rd, Ikeja

Refund Timeline:

Refunds will be processed within:

1. 5-7 business days of receiving returned items.
2. 10-14 business days for refunds to appear on credit card statements.

Exceptions:

1. Final Sale items are non-returnable.
2. Custom orders are non-returnable.
3. Items damaged or altered by customer are non-returnable.

Contact Us:

For questions or concerns, please contact our customer service team:

Phone: +(234)9036629240
Email: hello@charlotteandrewsaclothing.com
Hours: Mon-Fri, 9am-6pm, Sat, 9:30am – 6:30pm GMT

Thank you for shopping at Charlotte Andrews Clothing.